Health care or vocational providers can use L&I’s over-the-phone interpretive services for direct contact (face-to-face) with workers or crime victims beginning September 1, 2010.
The over-the-phone interpretation service offers many benefits, such as real-time access to a comprehensive network of interpreters who are available on the phone in 30-60 seconds. The service does not require an appointment and gives providers access to more than 180 languages.
Providers do not need authorization to use the service on open claims, but should check the claim’s status prior to ordering over-the-phone interpretive services. When calling the for an interpreter, the claim number, worker’s/victim’s full name, date of injury and language will be required. L&I does not pay for interpretive services for legal purposes. Payment is the responsibility of the attorney or other requesting party(ies).
L&I has two approved vendors for service providers in and out of Washington to choose from: Pacific Interpreters and CTS Language Link
CTS Language Link
State Fund claim: 877-810-4721 or 877-626-0678
Self-Insurance claim: 877-810-4723 or 877-626-0678
Crime Victims claim: 877-840-2083 or 877-626-0678
Additional information will be available September 1 at www.interpreters.lni.wa.gov.
If you have questions, contact Cecilia Maskell.